If you received a product from us that isn't working correctly or was damaged in transit, please let us know within 30 days. It's not a problem if the issue was discovered after you used the product. Include the order number and a detailed description of the issue, and we will be happy to resolve the issue.
Some products we carry have specific warranty policies. Please see here for a full list of warranties.
Returns must be initiated within 30 days of purchase and received at our return center within 50 days of purchase.
Except for items that arrived in defective or damaged condition, returned items must be received in brand new, resellable condition with all original labeling and packaging intact. This means that:
- Any tags must be attached and undamaged.
- Any sticker seals and barcode stickers must be intact.
- Any shrink-wrapping must not have been torn or removed.
- Pens must not show any signs of use. For example:
- If a pen came with a tip protector, it must be returned with the tip protector intact.
- If a pen included an ink cartridge or refill, that cartridge or refill must also be returned in unused condition.
- Fountain pens must not have been dip-tested or had ink run through any part of the pen.
- Pen sets must be returned with all pens included and unused and with no visible damage to the packaging.
- Pencils and mechanical pencils must not show any signs of use to the lead or the eraser.
JetPens reserves the right to refuse refunds for any items that do not meet our eligibility requirements.
- Log in to your account and go to the Your Orders page.
- Click the "Return Items" button next to your order and follow the instructions to create a Return Merchandise Authorization (RMA).
- In your email inbox, open the order confirmation email received from JetPens.
- Click the link under the heading "Want to manage your order online?" to go to the order page.
- Click the “Return Items” button and follow the instructions to create a Return Merchandise Authorization (RMA).
Once you have created an RMA, you will receive instructions for mailing your return to us. We highly recommend using a tracked form of mailing such as USPS First Class or USPS Priority. JetPens is not responsible for any return packages that get lost or damaged in transit.
Please include all packaging and accessories that came with your product, such as gift boxes and user manuals.
We will email you once your return has been received and processed. This can take 7 to 10 business days after your return is delivered, as we process returns once a week.
Once your return has been processed, we will issue a full refund for all items that meet our eligibility requirements. We will notify you by email once your return has been processed and your refund has been issued.
Original shipping fees and return shipping fees cannot be refunded. Refunds can only be issued to the original payment method. Upon request, we can issue store credit instead of a refund. Please contact us in advance if you would like us to do so.
Refunds are typically issued within 7-10 days of when the return is delivered. For credit card refunds, it may take an additional 2-10 business days for the refund to appear on your statement.
We are not able to provide exchanges. You can return any eligible item for a refund or store credit and use those funds to place a new order for an alternative product.
As long as the product was purchased from us and meets our eligibility requirements, you can return gift items for store credit. Just contact us, and we’ll be happy to get the process started.
We’ll need to be able to identify the order, so please include the JetPens Order ID number.
No problem! Go ahead and create an RMA using the above instructions. Instead of printing the RMA form, you can simply get a piece of paper, write down your order number and the RMA number listed on the form, and include that piece of paper in your return.
We do not charge any restocking fees.
Let us know, and we’ll be happy to answer any questions you have.
